Mushroom Dispensary Support Team
We're Here to Make Your Journey Smooth
The most common questions answered!
Orders and Shipping
We aim to ship out every order within 24-48 hours of receiving your payment. Shipping usually takes 2-3 days within Canada. On average, you should receive your order within 2 to 4 days of sending your payment.
You can create an account at the My Account page. When checking out, you will have the option to set a password and create an account. Use your account to track your order, see your order history and earn great deals.
You can change your shipping address in your account – or if it relates to an ongoing order and it is urgent, please email email@example.com or text 416 800 2918
We will email updates as your order progresses. You can also keep track of your order in Your Account.
If you do not create an account, we will store your order information for record keeping purposes only. We do not share any of our customer information.
Yes – the sales tax for the province or territory of your address will be applied at checkout.
We currently only ship to Canada.
Yes – unless for some unforeseen circumstance, your items will come in one discreet package.
Returns and Exchanges
We hold product quality, customer satisfaction and safety in the highest regard. If, on the off chance, you receive a product that doesn’t align with the high-quality standards you expect from us, we invite you to contact our support. Customers must bring any concerns to our attention within 7 days following the delivery of their order. See our full refund and returns policy here.
So sorry about that! Please contact our support with your order ID and we will get that sorted out right away.
These things happen when we ship products through the mail. Sorry for the inconvenience! Please contact our support with your order ID and we will get that sorted out right away.
You can email us at firstname.lastname@example.org or text at 416 800 2918
As soon as you can, alert us at email@example.com or text at 416 800 2918 and we will do everything we can to fix it before the package goes out. Unfortunately, if we’ve already shipped your order, there’s nothing we can do.
If you’ve sent payment for an order that you no longer want, you will be given store credit in the amount of your order to be used at a later date. If you haven’t sent your payment yet, no worries, your order will be cancelled after 48 hours.
At the moment – no. Please sign up for the wait list to be notified as soon as a restock happens!